Hi ​​​​, please I am having same issue. how do I go about it? 

Do we have your correct email address? Simply click to confirm.

Dear o2 customer, data protection is important to us. Please confirm your e-mail address so that you can receive personal messages and confidential information.

 

 

edit o2_Tobias: because of double-posting this thread transferred to the new one

Hi ​​​​, please I am having same issue. how do I confirm my email address? 

	Do we have your correct email address? Simply click to confirm.

	Dear o2 customer, data protection is important to us. Please confirm your e-mail address so that you can receive personal messages and confidential information.

Hi @zaak1, 

welcome to our English Community. 

I just checked your data. Everything is fine. Your e-mail-address is already confirmed. 

There is nothing that you need to do at the moment. 

By the way, how do you like your IPHONE 12 PRO? 

Loving greetings,

Tobias

can someone also help me? i keep receiving emails that I need to confirm my email address but it always gives me this error when i try:

Entschuldigung
Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.

Ihr O2 Team

how would i be able to fix this to confirm my email address?

Hi @jann0225 

welcome to our community. 

Did you try to confirm the email adress by using your community account? That won’t work because the link is connected to your contract which has to be registrated separately.  

So please log out here completely, delete the cache and the cookies and take the mobile number of your My Home contract to sign in.

Greetings

Hello!

I am having the same problem as my peers above. I can’t seem to be able to confirm my account despite trying to do that not here on the community page but on the normal login page. 

Could someone help me solve this?

Thanks in advance,

Kristof

Hello @kszombati ,

welcome to the o2 Community .

What kind of contract are you trying to login for and have you already finished the registration of this contract to mein o2?

Kind regards, Sven

Hi Sven,

Thanks for the quick reply. So the problem may be due to the fact that

-I purchased a mobile phone contract 

-and am simultaneously waiting to take over a Home M Flex contract (from the owner of my flat).

When I purchased the mobile phone contract I registered with the same email address as for the takeover. Could that be the issue?

P.S.: I am not sure what you mean by ‘finishing the registration of this contract to mein o2’. I have managed to login with the password I registered when I purchased the mobile phone contract but I get the same error message as the people above: “Entschuldigung
Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden...”

Thanks for your help!

Kristof

Hey @kszombati ,

“When I purchased the mobile phone contract I registered with the same email address as for the takeover. Could that be the issue?” 

Exactly! Is it working by now? or du you need help?
Best Matea

Same issue, I suspect because I created an account with my email before getting my phone, and when I got my phone I registered using the phone number, so now when I try to add my email as a login it tells me the email is already used in another account :/

Hello @fishal and welcome to our o2 community :-)

The same email address can be used in different accounts, as long as its meant as a way of communinaction. If you want to use your email address to login into the Mein o2 area it can be only used once. 

We have the possibility to entirely erase the account that uses your email address if it is not linked with any contract data so you can use it with your hardware contract, if you like, just drop us a note :-)

Regards,

Lars

Yes please erase this account so i can link my email to my actual phone account.

Many thanks in advance!

Hello @fishal,

your community account will be deleted within short.

You can of course register again at any time, also with your contract login.

Best regards

Giulia

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Gruß
Antje