Hello,
On my Galaxy S20, the SIM card manager is not available, even though it's a dual sim model. I've read online that my provider might be able to help. However, in this case the phone doesn't come from you (it's a second help). Are you still able to help me?
Best,
Jeroen
Edit o2_Sven 19.04.2023/12:11: Moved thread from Android: Samsung, Xiaomi, Google Pixel & Mehr to English o2 Community: Mobile
Lösung von o2_Andrea
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+2
Hello
the dual SIM function is only activated when you have inserted the second SIM.
Regards
Thanks for your answer.
There is no place for a second SIM. This model accepts one physical SIM card and one e-SIM card.
+2
Do you already have a plastic Sim in there? Have you already downloaded an eSIM and installed it on your Samsung?
The problem is that I cannot install an eSIM, since the SIM manager option is not showing. Like described here:
+2
Okay have understood.
Unfortunately, I can't help you with that. Maybe someone would still read and then help you.
Sorry
Thank you for trying!
Dear
welcome to our community. 💐
Since the device was not purchased from us, we are unfortunately unable to help. Have you already contacted Samsung? Maybe they can help.
Thanks to
Kind regards,
Andrea
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