Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Dual sim not activated

  • April 15, 2023
  • 7 Antworten
  • 42 Aufrufe
J
Besucher:in

Hello,

On my Galaxy S20, the SIM card manager is not available, even though it's a dual sim model. I've read online that my provider might be able to help. However, in this case the phone doesn't come from you (it's a second help). Are you still able to help me?

Best,

Jeroen

 

Edit o2_Sven 19.04.2023/12:11: Moved thread from Android: Samsung, Xiaomi, Google Pixel & Mehr to English o2 Community: Mobile

Lösung von o2_Andrea

Dear @JeroenH ,

welcome to our community. 💐

Since the device was not purchased from us, we are unfortunately unable to help. Have you already contacted Samsung? Maybe they can help.

Thanks to @TMoney for your support.

Kind regards,

Andrea

7 Antworten

TMoney
Legende
Forum|alt.badge.img+20
  • TMoneyLegende
  • Legende
  • April 15, 2023

Hello @JeroenH 

the dual SIM function is only activated when you have inserted the second SIM. 

Regards

Was du heute kannst besorgen verschiebe nicht auf Morgen
J
Besucher:in
  • JeroenH
  • Autor
  • Besucher:in
  • April 15, 2023

Thanks for your answer. 

There is no place for a second SIM. This model accepts one physical SIM card and one e-SIM card. 

TMoney
Legende
Forum|alt.badge.img+20
  • TMoneyLegende
  • Legende
  • April 15, 2023

Do you already have a plastic Sim in there? Have you already downloaded an eSIM and installed it on your Samsung?

Was du heute kannst besorgen verschiebe nicht auf Morgen
J
Besucher:in
  • JeroenH
  • Autor
  • Besucher:in
  • April 15, 2023

The problem is that I cannot install an eSIM, since the SIM manager option is not showing. Like described here:

https://support.alosim.com/hc/en-us/articles/7778259803159-Why-is-SIM-Card-Manager-not-appearing-on-my-Samsung-device-#:~:text=If%20%22SIM%20Card%20Manager%22%20is%20not%20appearing%20on%20your%20Samsung,use%20%22SIM%20Card%20Manager.%22

TMoney
Legende
Forum|alt.badge.img+20
  • TMoneyLegende
  • Legende
  • April 15, 2023

Okay have understood.

Unfortunately, I can't help you with that. Maybe someone would still read and then help you.

Sorry 

Was du heute kannst besorgen verschiebe nicht auf Morgen
J
Besucher:in
  • JeroenH
  • Autor
  • Besucher:in
  • April 15, 2023

Thank you for trying!

 

o2_Andrea
  • o2_AndreaTeam
  • Team
  • Lösung
  • April 19, 2023

Dear @JeroenH ,

welcome to our community. 💐

Since the device was not purchased from us, we are unfortunately unable to help. Have you already contacted Samsung? Maybe they can help.

Thanks to @TMoney for your support.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
TMoney
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica