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What is that O2 ??????

(Sie haben soeben 7,49 EUR per Handyrechnung für den Drittanbieterdienst von MoCoPay bezahlt. Bei Fragen zum Dienst oder Inhalten können Sie sich auch an den Drittanbieter wenden. www.o2.de/bezahlen-per-handyrechnung) 

i didn't register in anything and I found today this in my massages and My receipt ((((190€))))  I have to get them back because I have no idea about this  ( Drittanbieterdienst MoCoPay ) 

so please I need a fast solution and get my money back 

 

 

Edit o2 Antje: Persönliche Daten entfernt

The contact details for Mocopay appear on your invoice. For the future you should set up a block for third party services (Drittanbietersperre)!(!!!!!)

You should remove the screenshot. This is a public forum!

Hi @Omar95,

 

welcome to our English community.

 

Thanks for your message. I understand your feelings.

 

Let me help you. As I need some information from you in order to check your invoice, I just have written a private message via @o2_Support to you.

 

Please reply to this private message there.

 

As @bs0 already informed you, you have the possibility to block the third party subscriptions by using this link: Drittanbietersperre

 

Thanks a lot.

 

Loving greetings,

Tobias

Hello 

I did Not get any update about my problem and did not get my money back 

my num : 0176xxxxx112 

edit Thomas3 :

  • please do not publish personal data in the public forum
  • please only 1 thread on the same topic
  • I will close this thread

It continues there > https://hilfe.o2online.de/english-o2-community-43/drittanbieterdienst-von-mocopay-bill

 

Edit by o2_Katja: Themen zusammengeführt, damit nichts untergeht (Danke Thomas3!)

@Omar95 

Did you read the private message that o2_Tobias wrote to you via the o2_Support user?

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