Hello,
I went to Switzerland in the beginning of the month and used data roaming. After that I got a message saying that roaming charges will be capped at 59,50 Euro. I did not deactivate cost protection and I still got charged 120 Euro! Please review this and refund the extra amount deducted.
edit o2_Solveig 01.10.2024, 13:25 Uhr verschoben von Mobilfunkdienste → English o2 Community: Mobile
Do you have a screenshot of the invoice without any personal information. And what is your tariff called?
Just spoke to o2 on live chat. They confirmed that they will refund. Thanks!
Hey
welcome to the o2 Community. 
It's great that you've already contacted the chat. Did you have a good time in Switzerland? How was it there?
Kind regards, Lea
Hey
I hope everything is all right with you. Feel free to contact us in the community at any time if you have any questions or uncertainties.
Kind regards, Lea
Hello
Yes it was a great time! Thanks! The problem with the roaming charges has been resolved successfully!
Edit:o2_Lea/21.10.24/Full quote removed
Hey
I'm glad you had a good time there. Thanks for the feedback that everything worked out with the charges. I wish you a great October. 
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