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Dispute roaming costs

  • September 25, 2024
  • 6 Antworten
  • 64 Aufrufe
A
Besucher:in

Hello,

I went to Switzerland in the beginning of the month and used data roaming. After that I got a message saying that roaming charges will be capped at 59,50 Euro. I did not deactivate cost protection and I still got charged 120 Euro! Please review this and refund the extra amount deducted.

edit o2_Solveig 01.10.2024, 13:25 Uhr verschoben von Mobilfunkdienste → English o2 Community: Mobile 

Lösung von Aguha

Just spoke to o2 on live chat. They confirmed that they will refund. Thanks!

6 Antworten

Bumer
Legende
  • BumerLegende
  • September 25, 2024

Do you have a screenshot of the invoice without any personal information. And what is your tariff called?

A
Besucher:in
  • Aguha
  • Autor
  • Besucher:in
  • Lösung
  • September 25, 2024

Just spoke to o2 on live chat. They confirmed that they will refund. Thanks!

o2_Lea
  • o2_LeaModeratorin
  • Moderatorin
  • October 1, 2024

Hey @Aguha,

welcome to the o2 Community. 💙

It's great that you've already contacted the chat. Did you have a good time in Switzerland? How was it there?😊 

Kind regards, Lea

A
o2_Lea
  • o2_LeaModeratorin
  • Moderatorin
  • October 21, 2024

Hey @Aguha,

I hope everything is all right with you. Feel free to contact us in the community at any time if you have any questions or uncertainties. 😊

Kind regards, Lea

A
Besucher:in
  • Aguha
  • Autor
  • Besucher:in
  • October 21, 2024

Hello

Yes it was a great time! Thanks! The problem with the roaming charges has been resolved successfully!

Edit:o2_Lea/21.10.24/Full quote removed

o2_Lea
  • o2_LeaModeratorin
  • Moderatorin
  • October 21, 2024

Hey @Aguha,

I'm glad you had a good time there. Thanks for the feedback that everything worked out with the charges. I wish you a great October. 🍂

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