Direct debit payment failed

Hi @donnyndra, 

thanks for contacting us immediately. 

Yes, sure, please pay the right amount by bank transfer. 

You find the bank account-details here: http://g.o2.de/bankverbindung

Do not forget to write under “reason for transfer” (Verwendungszweck) the correct customer number that you find on your invoice (http://g.o2.de/rechnung-aktuell - Kundennummer). 

In your next invoice you will be charged with a return debit note (Rücklastschriftgebühr), so please do not wonder. 

I hope I could help you with this information. 

Loving greetings,

Tobias

edit o2_Tobias: text corrected

Thanks @o2_Tobias for your answer,

I didn’t find o2 bank account details. Is it same with the account that normally I pay? 

Regards,

Donny

Hi @donnyndra, 

oh, sorry. I used the wrong link. 

Yes, the bank details are the same: 

HYPO Vereinsbank AG

IBAN: DE16700202700005713153

BIC: HYVEDEMMXXX

Loving greetings,

Tobias

Hi @o2_Tobias ,

Just fyi, it is different with the account that used to direct debit my account, the bank details is:

Telefonica Germany GmbH + Co. OHG

DE49700400410225563601

COBADEFFXXX

So, which one should I transfer?

Regards,

Donny

Hi @donnyndra, 

thanks for your question. 

Please use the bank-account that I mentioned to you, not that one with IBAN ...601 at the end. 

Thanks. 

Loving greetings,

Tobias

My auto payment has failed.

thanks, payment done on given a/c.

Also how can i get update on router return, weather it received or not, not able to track. K-nnummer 609xxxxxxx

Edit o2_Ines/26.12./11:45/ Kundennummer entfernt.

Hey @Ashu02,

happy new year!

If I see this correctly, we should have received the router :) 

Greetings,
Flo

ok thanks, I dint get any confirmation mail/sms yet- also what about the refund?

Hello @Ashu02 ,

a refund only happens if there was first a charge due to a delayed return of the hardware. This hasn’t been the case here, since you returned the hardware on time.

Kind regards, Sven