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digital invoice for prepaid topup

  • February 17, 2024
  • 1 Antwort
  • 24 Aufrufe
J
Besucher:in

Hi, I need help getting a digital invoice for a prepaid top-up payment I made this Jan and Feb. It is nowhere to be found within my online account (or at least I'm unable to locate it).

How do I go about getting such an invoice? Many thanks.
Edit o2_Bianca 19.02. 10:12Uhr: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Lösung von o2_Giulia

Hello @Jing Deng,

welcome to our o2 Community 😀

A normal invoice is not actually provided for prepaid credit top-ups.

If you need your invoices for the tax office, for example, you can request them directly from our Prepaid Hotline or Prepaid Chat.

Best regards

Giulia

    J

    1 Antwort

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • February 20, 2024

    Hello @Jing Deng,

    welcome to our o2 Community 😀

    A normal invoice is not actually provided for prepaid credit top-ups.

    If you need your invoices for the tax office, for example, you can request them directly from our Prepaid Hotline or Prepaid Chat.

    Best regards

    Giulia

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