didnt received my sim/ lost money ?

Hi I didn’t received my order placed online .

In last email says delivered, but I do not receive it.

Also I do not have tracking .

I have no card and no many. I pay 74 eur ( prepaid internet 999)

can you please assist 

Auftragsnummer XXXXXXXX

Ihre Auftragsnummer lautet: XXXXXXXXX

Best Regards

Marcin 

Edit o2_Sven 09.12.2022/16:32: Removed personal information