Hello,
How can I delete/remove esims from my account that are not used any more?
I am sure I had this as an option previously but now I cannot find it anywhere.
Thanks
Hello,
How can I delete/remove esims from my account that are not used any more?
I am sure I had this as an option previously but now I cannot find it anywhere.
Thanks
Hello
I assume you mean that you still have multi- or datacards under your contract that are running as esims and aren’t in use by you anymore?
Kind regards, Sven
That is correct
Hey
You should be able to remove eSIMs in "Mein o2" :) Can you take a look there? Try “SIM verwalten” or “Tarife & SIM Karten”.
Greetings,
Flo
Hey
You should be able to remove eSIMs in "Mein o2" :) Can you take a look there? Try “SIM verwalten” or “Tarife & SIM Karten”.
Greetings,
Flo
OK I have gone there…..now what, there are just more options? I have clicked through each one and cannot see the option to remove any
Hi
Sorry for the late response. If you haven’t been able to delete the cards you’re not using anymore here’s the complete path to take in Mein o2:
I hope this helps. Let me know if this worked for you 😊
Kind regards, Rebecca
Step 2 doesn’t make sense, if I go to my o2 account and select the sim tariff (as we have dsl and 2 mobile phone contracts) I get the summary screen, then I can select Tarife & SIM Karte, from there I do not have an option to select an e-sim. If I select SIM verwalten there are no sims listed.
Hey
Oh sorry, i described the way to go when using the App. Here in the browser you navigate to SIM-Karte sperren & entsperren and next you choose SIM-Karte deaktivieren.
Kind regards, Rebecca
Thanks, but there I always get this:-
Hey
Hmm, that’s indeed not optimal. Try deleting cookies and browser history and allow pop-ups for the o2 website.
Alternatively you can use the Mein o2 App.
Kind regards, Rebecca
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