Hello. I took a sim from Alexander Platz in October 2019 and the shop person said it was a contract for one year. Later when I went to pay my first month bill they took 109euros from me and said it was activation fee which they never told me while taking the sim,when I contacted the store from which I took the sim he said 50 euros is activation fee and the remaining amount will be deducted for monthly plan. Today again 40euros was deducted from my account and in the bill the contract was for 2 years. Can you please explain what is happening?
edit o2_Tobias: transferred from “Mobilfunkvertrag” to our English Community
