Contract Termination

Hi @o2_Tobias,

I am in a similar situation! The only thing is that I’ve left Germany already. I am more then happy to mail you my application for contract cancellation via international postal service and courier delivery.  But please correct me if I am wrong as I understand you guys accept FAX messages as well (since there is no email address we could send our applications to).  As far as I am aware the FAX number in Germany is: 01805 571 766

I was wondering if you could please confirm how to dial this number while overseas? Do we simply prefix this number with +49 or 049 country code? Are there any area codes we need to put in there? Thank you!

Kind Regards,

Hello @Jeey8, welcome at our community. Yes, we accept fax.

You can dial the number 0049 1805 571 766.

Kind regards, Ines.

Hi @o2_Tobias @o2_Ines ,

It seem as if O2 DE is blocking this fax number for connections (originating from outside of Germany?) Are you sure it is operational at all? Do you guys keep it on during German working hours only or is it up 24/7? So far nothing I’ve used in New Zealand could send a fax to this number - it is simply reported as blocked.

Hi @Jeey8, 

thanks for your reply. 

I regret that you would like to terminate your contract. May I ask you for the reason for your decision?

Did you already try dialling +49 for Germany or using an additional 0 before the telephone-number?

+49 1805 571 766

0 0049 1805 571 766

Otherwise, you also have the possibility to send the cancellation by letter to the following address: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

I hope you still manage to terminate your contract correctly. 

Loving greetings,

Tobias

Hi @o2_Tobias@o2_Ines ,

I am not sure why you might ask for my reasons to terminate the contract… As I've mentioned earlier I've left Germany an have no plans on paying you guys 50 euro on a monthly basis for services that I don't need and want any more. I did so for more then 2 years now...

I have to bring to your attention that you haven't answered my earlier question. German prefix number 1805 of the so called shared phone service  most likely won't be available (will be blocked) in majority of countries outside of EU in fact it is probably not available for some countries in EU as well. I would like to repeat my earlier question: could you please confirm that O2 DE Telefonica provides fax number that is reachable from any other country in the world? Alternatively please openly tell us that you can't confirm it.

Also if you are aware of any online fax service that could be used to send a fax to this number it will be very kind of you to share the name or a link with us.

The problem with the postal address in Nuremberg you provide us with - is that this a PO box! So it is impossible to get a signature on mail delivery! I've already sent my documents via international courier services - but there is no way to tell if it has been delivered. And if it was there is no way to tell when it will be processed!

I'll be truly appreciated if you could please provide the actual postal address and the department we could send our request of contract termination to instead of a PO box details that you provide us with - since it is impossible for us to follow up on our mail. Thank you!

Kind Regards,

Hi @Jeey8, 

oh, sorry, I think I overread the reason for your termination. My fault. 

I regret that you have some obstacles with the fax and the letter-address. 

At the moment your contract will be terminated on 9th December 2021. I now have forwarded your cancellation-letter to our cancellation-department who is responsible for the cancellations because of moving abroad. I hope they will accept your cancellation-letter and will inform you by e-mail about the procedure. 

Please have a little patience and see if you get an e-mail in the next 2 weeks. 

Loving greetings,

Tobias

Hi @Jeey8, 

I just received a reply from our cancellation-department. They did not accept your normal cancellation-letter as a cancellation because of moving abroad. 

So, please use this document: extraordinary cancellation because of moving abroad and send it together with the required documents to the following address: 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

There is no other address, that is available for you. 

Loving greetings,

Tobias

Hello @o2_Tobias 

Following the enquiries above and given the current situation because fo Covid, is there an email address that all the documents for cancellation because of moving abroad can be sent, rather than a postal address or fax?

Many thanks

Antonio

Hi @Nico-calt 

I am sorry, e-mail is not possible in this case.

Best Regards Matze 

Hello O2. I have a contract that will expire in the next 2 months, and I don’t intend to extend it. How do I cancel the contract?

Regards,

Noel

@NoelBal 

see here 

https://info.o2online.de/kuendigung

Hello @NoelBal ,

welcome to the o2 Community 💙.

You can use the online form that jsc posted above, or you can send in your cancellation request by post or fax. If you need further help, please let us know.

Kind regards, Sven