Hi @OhTwo-Shiva,

welcome to our English community.

Nice that you are interested in an extension of your contract probably with a new phone.

Did you already check your offers online under "Vertrag verlängern" . Certainly, you already find there an attractive offer for you.

If you have any further questions, just feel free to come back to our English community.

Loving greetings,

Tobias

I did check the offers available under contract renew but i am not sure about the cost per month i will be paying because of the Base price together with Device price per month.

I was paying 29.99 for device+SIM and now it seems to be more than double if i choose device with renew.

Please let me know if you see any good offers. i would like to go for Samsung S20.

I am currently using o2 free M(10GB data volume)

Hi @OhTwo-Shiva,

thanks for your reply.

Well, please be aware of the fact that the device Samsung Galaxy S20 128 GB already has a rate of 36,50 € per month for 24 months. It is unrealistic to think that you can get an offer with the Samsung Galaxy S20 for 30 € together with the tariff.

Would you like to choose another device instead?

I have just sent 2 offers to you, one with the Samsung Galaxy S20 and one with the Samsung Galaxy S10.

This offer includes also the option “o2 TV L” which is 3 months for free. After the free 3 months you will be charged with 9,99 €. Just test it. Further information you can get here: https://www.o2online.de/tv-apps-zubehoer/o2-tv.

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

I hope one of these offers is convenient for you.

Loving greetings,

Tobias

Hi @OhTwo-Shiva,

did you already check the offers that I have sent to you by e-mail some days ago?

Is there an offer that is of interest to you?

If you have any further questions, please feel free to contact us here in our English community.

Loving greetings,

Tobias

Hi ,

Thank you for the offers.

But the prices seems to be bit high and I would like to end my contract and take the number to another provider.  What are my options here and how soon I can end the contract.

I have another 2 months for my current contract to end.

Please let know the information. 

Hi @OhTwo-Shiva,

I regret that the offers were not convenient for you and that you therefore like to end your contract.

Unfortunately, you already missed the cancellation date which was the 15th April 2020. Please be aware of the fact that you need to cancel your contract 3 months before the end of your 24-month-duration. Therefore, your contract has been extended for another 12 months now. You can end your contract to the 15th July 2021 if you send us a cancellation until 15th April 2021.

Please find here the instructions for cancellation .

I hope you are not too disappointed.

Loving greetings,

Tobias

Hi ,

That seems not good. I Could have done the cancellation if there was a possibility to visit the o2 office and could have clarified all my questions at once but due the current situation i was not able to visit the o2 on location services.

Is there a possibility in considering the current COVID situation and relax a bit the notice period?

Otherwise  can you suggest me a good tariff offers with out device by reducing the amount of Data to minimum without any charges? that would be really helpful.

Thanks a lot.