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contract closed and returned phone bit still getting charged

M
Rang

I returned the phone unopened, closed my SIM vertrag online but im still gonna get charged 60euros this coming 14th. Phone customer service is not helpful.

o2_Katja: Moved to our english community

11 Antworten

M
Rang

How does this end?????

M
Rang

Customer service thru email said that they assure me they have closed the contract but lo and behold, when i looked at my bank account, they are gonna charge me 60eur this 14th of june. And i still keep on getting emails that they are gonna charge me. How does this end! Ive been frustrated about this for some time now! No help received from phone call, went to the store they told me to call customer services but a freaking bot is answering the call.

o2_Micha
Benutzerebene 7

Hello @Mbueno, thanks for messaging us in our community 💙
i am sad to read that you are closing your contract. When do you have sent the phone back and informed the customer service to close your customer account?

kindly regards 
Michael
 

#bleibgesund
M
Rang

…

M
Rang

They confirmed that they have received the phone and had the sim card deactivated. But I was deducted 61€ last month and thankfully got a „Gutschrift“ after I complained about it. Just now I received an email that O2 is going to deduct me etwa 60€ AGAIN??? I thought the contract is now closed. In so tired of this problem with O2! You guys are tormenting your customers for months! Really!

Edit o2_Kurt 09.07.22 / 14:49h Persönliche Daten, Bestellnummer und Mitarbeitername entfernt

M
Rang

I even went to the shop myself to properly complain but I was told I had to do it online. When I try to call thru phone, only the bot is answering me. Asking me the concerned phone number which I clearly dont have already because it was DEACTIVATED! What am I supposed to do? Write a complaint here EVER MONTH just to get my money back because O2 is charging me for a contract which I NEVER EVEN USED???????

bs0
Rang
Benutzerebene 7
Abzeichen +7

Don't post personal details in a public forum!(!!!!) You should be more careful with your personal data!(!!!!)

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
M
Rang

It‘s fine with me. Besides, that „Rufnummer“ is already deactivated as they said and I never used it anyway.

bs0
Rang
Benutzerebene 7
Abzeichen +7

You posted your full name and date of birth and the customer number. That should not be fine with you.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
M
Rang

I edited it. Thanks for pointing out!

o2_Michi

Hello @Mbueno 😊

a few weeks ago there was a credit posting because of the previous deduction. The amount you paid after the deactivation will be paid off.

 

Best regards,

Michi

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