I have already sent to letters without any feedback!!! Second one arrived on 30.06!!!!
Now I will need to send another letter? with signature proof?
On 2nd of April I had a call with your agent to have one contract for my family, this on 5th of April we didn’t receive any letter and your agent inform to cancel the contract and make a new one, which we did,then we got confirmation on 6 of April about our new contract, then nothing worked and you agent inform to cancel the contract and create another one which I did , and again took a while to get everything sorted out, so we wait around 2-3 weeks to get the numbers working, and finally when we were thinking everything was fine we got 2 bills with the same number!!!! You guys are charging us twice!!! you need to cancel the phone you are overcharging us you already overcharged 128,05 euros from April 41,98 eur from 20.04-19.05 and also 41,09 eur from 08.05 -07.06 , also 20.05 - 19.06 44,98 please this time do your job properly and make sure you give me a compensation for your mistakes!!!! Otherwise, I will cancel my other contract!!!
I am waiting for your feedback asap!!!!