Hi @ddiez ,

sometimes it can take a while for colleagues to get back to you.
 

We received your cancellation and confirmed it on 08.10.20. You will receive a written confirmation in the next few days.

Best, Alina

Thanks a lot Alina

Hello Alina,

Days are passing by and nobody is contacting me, I think the agents are afraid of talking English, I know we are in Germany and bla bla bla, but a decent customer center (of an international company as O2) should be able to manage with English spoken customers.

KR.

Regards

You never get a call back, even German speakers. 
 

all is set, so if you have a question, ask here. 

Dear Denner. I don't know who you are, I expect an answer for official O2 agents.

So they call me and when I asked for an English spoken agent they were able to say "another Kollegen will call you soon" this is a contradiction with what you have said, they never call back seriously?? Actually, communication was not possible so NOTHING was set.

I am still waiting for them calling me with an offer, at least, if they want to retain me as a customer.

Hi @ddiez ,

I'm sorry you haven't gotten any calls.
I can't get a call back for you from here.
You can check this in the portal here once, if there are still free dates :) Callback 
Alternatively, you can always contact the colleagues of the hotline during our opening hours. You can find them here Contact Us

Best, Alina