Hello, I am in the process of cancelling my contract (the cancellation fax was sent already) the next day I've received a call from an agent, when I said I am not able to speak German the agent said another colleague will call me.
This happens 4 days ago…
Do you need my customer number?
Edit o2_Alina: Verschoben in Englisch
Lösung von o2_Alina
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Hi
sometimes it can take a while for colleagues to get back to you.
We received your cancellation and confirmed it on 08.10.20. You will receive a written confirmation in the next few days.
Best, Alina
Hello, I am in the process of cancelling my contract (the cancellation fax was sent already) the next day I've received a call from an agent, when I said I am not able to speak German the agent said another colleague will call me.
This happens 4 days ago…
Do you need my customer number?
Edit o2_Alina: Verschoben in Englisch
Thanks a lot Alina
Hello, I am in the process of cancelling my contract (the cancellation fax was sent already) the next day I've received a call from an agent, when I said I am not able to speak German the agent said another colleague will call me.
This happens 4 days ago…
Do you need my customer number?
Edit o2_Alina: Verschoben in Englisch
Hello Alina,
Days are passing by and nobody is contacting me, I think the agents are afraid of talking English, I know we are in Germany and bla bla bla, but a decent customer center (of an international company as O2) should be able to manage with English spoken customers.
KR.
Regards
+4
You never get a call back, even German speakers.
all is set, so if you have a question, ask here.
You never get a call back, even German speakers.
all is set, so if you have a question, ask here.
Dear Denner. I don't know who you are, I expect an answer for official O2 agents.
So they call me and when I asked for an English spoken agent they were able to say "another Kollegen will call you soon" this is a contradiction with what you have said, they never call back seriously?? Actually, communication was not possible so NOTHING was set.
I am still waiting for them calling me with an offer, at least, if they want to retain me as a customer.
Hi
I'm sorry you haven't gotten any calls.
I can't get a call back for you from here.
You can check this in the portal here once, if there are still free dates :) Callback
Alternatively, you can always contact the colleagues of the hotline during our opening hours. You can find them here Contact Us
Best, Alina
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