You will need to speak to the shop where you signed the contract.

What you were told? What does your contract say?

You shouldn't post your order number in a public forum! 

..

Hello

I am Mihir Shah I ordered iphone 14 128GB Black color from O2 store in Tirepark Berlin

I got a mail that my order has been delivered but I haven't received my phone.

Please tell me where did you delivered my package?

Edit o2_Sven 14.03.2023/09:45: Merged threads

that must tell you DHL.

you received emals from o2, that the iphone was delivered?

Yes but I haven't received the phone atleast give me dhl tracking number 

sehe gerade: doppelt vorhanden

complaint | O₂ Community (o2online.de)

That what mistake I just need my parcel can you help me or not?

I can not help you, i wrote several times, wait please for the o2 moderation. Thanks

Hello @Mihir Shah ,

welcome to the o2 Community .

According to the information from DSL, the package was delivered to a neighbors of yours as you weren’t at home when the delivery came. Have you gotten your iPhone from the neighbor?

Kind regards, Sven

No I haven't got the iPhone I tried so many times to go there no one is responding 

Hello @Mihir Shah ,

have you managed to get your delivery by now? We can’t really help you with the neighbor itself, but we would of course like to know if you have received the package by now.

Kind regards, Sven

Hello sven

I still did not get the delivery I checked every where I am tired of every thing I have started doing legal complain also 

Do you asked the neighbor, if he got the parcel??

Yes of course I asked him if you want you can reach him because I have not received any packages from your end I even told the store before signing that please I will collect it from store because I don't stay at home much I have colleges then to he said no now please refund me and cancel my contract because this is becoming a harassment 

Hello @Mihir Shah ,

you have already been sent the documents and the affidavit/statutory declaration on the 15th of March, that you need to fill out and send back to us. We have yet to receive these from you, we can’t help you any further, you need to either contact the neighbor that according to the DHL documents received your package or fill out and sign the documents and send these together with a copy of your identification papers back to us.

Kind regards, Sven