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  • March 15, 2021
  • 5 Antworten
  • 81 Aufrufe
C
Besucher:in

Hi

I have tried to cal, but it takes just too long , and I think I have to solve my problem as soon as possible.

I may say that your chat is with error message since 2 days.

And I need someone to help me in english if I have to talk by telephone. By message is ok in german.

I am just writing here because, really I could not spend time anymore trying to communicate with this company .

My problems are about my “Bestellungen”, my contract and return of a product which has a problem .

Thanks in advance , I hope I can be faster seen here.

Lösung von o2_Michi

Hello @Cris Lisboa :relaxed:

 

I saw you already got the package with your phone back. There should be a written letter in it which contains the reason why the phone has been sent back.

If you have further questions just let us know.

 

Best regards,

Michi

 

    5 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • March 19, 2021

    Hi @Cris Lisboa, 

     

    welcome to our English Community. Nice to meet you here. 

     

    I regret that you were not successful in reaching our o2 Chat. 

     

    But I am happy to help you here. 

     

    You have a question concerning one of your orders. Can you be a little more specific? What exactly is your question? 

     

    Please let me know which order you returned. 

     

    You find here also a description what you need to do if you like to return a device: 

    I hope this helps already. 

     

    I look forward to your reply. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    C
    Besucher:in
    • Cris Lisboa
    • Autor
    • Besucher:in
    • March 20, 2021

    Hi , now the product is being returned to me . But I cannot track. Does your process work like this?

     

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • March 20, 2021

    You need to explain in more detail what your issue is. What product, why sent back, why being returned to you?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    C
    Besucher:in
    • Cris Lisboa
    • Autor
    • Besucher:in
    • March 20, 2021

    Dear,

    I am sorry but you took too long to answer , they are returning the iPhone because they do not think there is a problem . If you will send me a new one ok Iris helpful  if not the only help you can give me is to track this Auftragnummer- xxxxxxxxx as I can’t see where is the product . I did not received yet the iPhone back .

    I know it os not your fault but I have to use a channel to give the negative feedback about O2 Customers Service. 

     

    (Order number removed, o2 Michi)

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • Lösung
    • March 24, 2021

    Hello @Cris Lisboa :relaxed:

     

    I saw you already got the package with your phone back. There should be a written letter in it which contains the reason why the phone has been sent back.

    If you have further questions just let us know.

     

    Best regards,

    Michi

     

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