Changing the prepaid from S to M

Forum|Forum|5 years ago
November 27, 2020
4 Antworten
175 Aufrufe

M3l0
Besucher:in

Hello!

When I started to use my sim Card M Tarif was activated and I was using that one. Then I cancelled it and started to use S Tarif but now I want to Change it again but I’m not able to do it from the Website. I did the earlier Change on the Website but this one it tells me to contact the costumer Service. How can I solve this Problem because at the Moment I don’t have any Tarife. Should I go to any O2 shop to solve it?

I appreciate your help.

Meltem

Edit by MXP_Alex: Moved to English o2 Community

Lösung von o2_Tobias

Hi @M3l0,

thanks for your reply.

If I understood you correctly, everything is clarified for you. Good that one of our stores could already help you.

If you have any further questions, just feel free to contact our English community here again.

Loving greetings,

Tobias

o2_Andrea
Team
Forum|Forum|5 years ago
December 3, 2020

Dear @M3l0 ,

welcome in our community. :evergreen_tree:

Are we talking about a prepaid card or a 24-month contract?

Kind regards,

Andrea

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M3l0
Autor
Besucher:in
Forum|Forum|5 years ago
December 7, 2020

It wasn’t a prepaid with contract but just because I couldn’t do anything online I had to go to one of your stores and then I changed my prepaid to a contract. I will use it for 24 months for 15 Euros Monthly. Thank you for your help.