changing contract tarrif

You the 4 digit code from O2 (PKK). 

Normally you can change to a more inexpensive contract after the normal runtime.

So if you don t have a flex. contract, you have to wait until the Ende of the run time.

I had a flex until one of O2 salesperson conned me into changing my plan for a “more affordable one” without mentioning that it was a 2 year deal. Also a very expensive one. I feel scammed because I don’t speak german.

what do you mean of flex? I heard that we can cancel the contract without any reason since the first of 2022.

Hello @Sara9102,

welcome to the community 😊

Thank you @schluej for your help with this!

Firstly: As has already been said, tariff changes within the contract term are often only possible from a certain point in time. Furthermore, you may have to pay a one-off fee and then pay the entire tariff costs without discounts.
Secondly: You can of course cancel your contract at any time. The cancellation will then only take effect at the agreed end of the contract. In order to be able to cancel at any time, with an effective cancellation after 30 days after receipt, we offer the Flex tariffs.

Term contracts of two years cannot be terminated with a notice of termination during the term of the contract accordingly just like that. Perhaps there is a misunderstanding - if a customer did not cancel in time (3 months before the end of the contract), until recently the contract was automatically extended by a whole year. In the meantime, the automatic contract extension is always only one more month (which is always renewed until notice is given), but you can cancel at any time.

I hope I was able to answer the question.

Kind regards
Jessica 🌷

Hi Jessica

thanks for your message.

my contract is a two-year contract and is unlimited.I pay 39.99€/month and it is no longer affordable for me. I just would like to change it to a more inexpensive one like up to 20€/month or completely cancel it and again have a new contract with O2 but with my current number.

I would be so grateful if you would provide me with a solution in this regard.

thansk 

@o2_Jessica 

Hello @Sara9102,

we can't just terminate the contract like that.
After your answer, I also assume that the cancellation period is already over?
How long has the contract been running now?
In order to prevent a downgrade during the term, which is often subject to a charge, you can actively extend the contract by 24 months from a term of 12 months. With this active extension, it is of course also possible to change the tariff.

Kind regards
Jessica 🌷

I want to change my contract to a less expensive tariff. right now I am paying 30.99 euros per month which is quite expensive for me. Please help me. My contract is for 24 months and it's been 7 months since I'm using this contract.

No matter how long the term is, there won't be any cheap offers. Not until after a year at the earliest.

Hello @Xenopus,

I have checked the possibilities to change to smaller tarriffs with an extension of our contract by 24 months, as of now they are 3 € above the monthly fee of your current tarriff.

Best Regards,

Gerrit

Upgrading existing contract: Less data + New Phone (keeping number & unlimited calls)?

Hi everyone,

I'm currently paying €19.99 per month to O2 for a contract that includes unlimited calls and a certain amount of data. I'm looking to upgrade my contract directly with O2.

My main goal is to get a new phone from O2 as part of this upgrade, and to help manage the overall monthly cost, I'd like to reduce my current data allowance. I definitely want to keep my existing phone number and unlimited calls.

My question is: When upgrading an existing contract with O2 to include a new phone, is it generally possible to simultaneously downgrade the data allowance on that same contract while keeping the number and unlimited calls?

Or, is the process typically more rigid, requiring me to select from a set of pre-defined upgrade tariffs which might not allow for a data reduction while adding a new phone?

Any insights from those who have upgraded their contracts with O2 in a similar way would be greatly appreciated!

Thanks in advance

Hello ​@Elite.me,

welcome to our o2 Community 🙂

Yes, with a contract extension for 24 months you can combine it with a new smartphone paid with an installment of 36 or 24 months and look for a new mobile plan with a restricted data allowance - the flatrate for calls and also your phone number stays.

Have you had a look whether via your customer account Mein o2 there are individual offers for you with a smartphone model that you want?

Otherwise we can look with you and sent you an offer for a contract extension together with a smartphone via e-mail 🙂

Best Regards,

Gerrit