Hello dear.. good time

excuse me i bought iphone 12 pro 256 g 24 month with o2 sim card with internet contract for 2 years payment in 82 euro in each month start of may and i received by dhl post,but i want to change that with iphone 12 pro 512 48 month and i pay 1 euro for 512 also but not comes…

i bought i watch serie 6 48 month and i pay 19 euro by my bank account but not comes by post yet.

i bought airpod in o2 site but email not comes for pay the deposit..

i have all documents and emails of these sets.

what i do please ??? thank you so much 

Hello @Magiica, hello dear welcome at our community.

I'm glad you accepted a great offer.

You can cancel the purchase 14 days after receiving the goods. Please have a look here how you can do it: Widerruf oder Retoure

Which Apple Watch ans AirPods exactly did you order? They may only be available a little later.

Kind regards, Ines.

Hello dear@o2_Ines i use the iphone 256 g gokd and its ok ..

and i have a sim card o2 for 1 month 20 gb net and maybe its low about gb, if i want change tariff to unlimitade in month how cani do that and how much us the price please?

And 

about i watch and airpod pkease gudance me..

i want i watch serie 6 gps+cellular in rosegold or sand pink color, and airpod pro with charge case  without monthly nternet 

i want just i watch and airpod pro in monthly without tariff,, but in site every i did try, i could not buy by my bank account and all i watch and airpod are with net tariff..

please help me about buy of them thank you so much baabyy

Hi @Magiica 

You can upgrade your tariff to o2 free Unlimited Max which is 59,99 Euro per month. 

At this point I would like to briefly refer you to the product information sheets that are available on our portal for further informations

If you want us change your mobile  contract please get back to us here. 

Best regards Matze 

Hello , I am using o2 with data loop plan. Can you please tell me how can I change this plan? I don't speak good german so is there anything online for this process?

Hello @Madhushree and welcome to our o2 community :-)

If you want to change your prepaid tariff you can simply select the desired one in the Mein o2 App for your smartphone or in the Mein o2 area in our online portal :-)

Regards,

Lars

Hello I would like to change my prepaid card plan from M (14.99 euro) to S (9.99 euro) since I don’t need that much data one month. How should I do it? Thanks.

Hi @null_NL 

welcome to our community. 

I changed the pack to My Prepaid S. As long as there is not enough credit in your account the pack is not valid. If you charge 10 EUR within the next time the pack will be activated.

Greetings

Hello, how can I change my internet plan. Currently I'm on my prepaid M(14.99€). I want to change it to S (9.99€). Please Help. Thank you

Hello @Madhavi 

Welcome to the o2 Community 

The change to another plan or the booking of another data pack can be done online in your personal Mein o2 area.

You can find more information in this post: 
 

Do let me know, if everything works out for you 

sincerely,
Dominik 

Hello @Madhavi 

Could we answer your question with the above information or do you need additional assistance?

Please do give me feedback, if you have any more questions 

sincerely,
Dominik

I need charge my plan. Actually ist O2 Loop. I want 02 prepaid S. 9.99$

Hey @juanma 
Nice of you to get in touch with us You can change your options at any time in "My o2" or the o2 app. Have a look at our FAQs: 

Best regards,
Flo

hey @o2_Flo ,

I'm having trouble changing my tariff. I purchased the o2 prepaid L card a month ago, but I've only used about half of the data. I followed the instructions on the o2 Prepaid - tariffs, packs and options | O₂ Community (o2online.de) page, but it didn't work. I tried using *107# as well, but it didn't offer a solution. Now, I want to switch to prepaid M.

Thank you,
Abian

Hello @Abian ,

welcome to the o2 Community .

Did you try and change your prepaid package through the app or website? What exactly happened at that point, did you get an error message of some kind or why do you think this hasn’t worked?

Kind regards, Sven