change in Contract

What do you mean “I-Phone mobile contract”? You want to buy an I-Phone?

Yes, I want to buy Iphone with O2

Then you can do that at any time as this is a separate contract. It will not affect your existing contracts.

But Instead of taking 3 contracts, can I cancel one and take new one

Hi @Gopichand 

like @bs0 wrote, a separate “hardware only “contract is possible.

Here you’ll find specific infos for the contract cancellation:

In case you have further questions, feel free to ask us.

Best regards,

Michi

Hi Michi

thanks for your update.

can I have a chance to upgrade or downgrade my contract. If it is possible, please confirm the procedure.

Hello @Gopichand, we can have a look, if this is possible. Please let us know your wishes and we will make you an offer.

Kind regards, Ines.

Dear Ines,

At present, I have unlimited Net sim contract for which I am paying €45 per month, but I want to convert it to " Apple iPhone 12 Pro Max mit Tarif O2 Free M Partnerkarte mit 20 GB" for which I am ready to pay €70 per month. Please check and confirm if this is possible, I will proceed further.

Dear Team,

Awaiting for your revert. Please check and confirm the same.

Hi @Gopichand, 

thanks for your interest to prolong your contract. 

We will check your possibilities. Please be patient for some further days. 

Meanwhile, please check if your e-mail-address at “Mein o2” is correct, as we will send you an offer by e-mail. 

Please let us know also the colour of your iPhone 12 Pro Max. 

If you do not like to wait so long, you have also the possibility to check your extention-offers online. 

Loving greetings,

Tobias

Hi Tobis,

​​​​​​Thanks for your email.

please find the below details.

Iphone 12 pro max with Blue color and 256GB.

And also, please confirm whether I will get a new Sim card (As I want to upgrade my existing contract and don't want to take new contract) with phone or my old simcard can be used with the phone. 

Hi @Gopichand, 

thanks for your details and for your patience. 

If you prolong your contract, I will give you an exchanging sim-card for free (in both of the offers).   

I have just sent 2 offers to you by e-mail, one offer with the tariff “o2 Free M” with 20 GB data-volume and 5€ combination-benefit and one with the tariff “o2 Free L Boost” with 120 GB data-volume and 50%-combination-benefit. Both offers include the device iPhone 12 Pro Max 256GB, pacific blue. 

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

If you like to accept one of these offers, just click on “Vertrag verlängern” (extend your contract) in your e-mail. 

Loving greetings,

Tobias