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Change Email Address for Contract Details

M
Rang

I have a Contract at O2 and I the guy that made the contract put in some random email instead of the one i gave him. Now when i try to do something, O2 send emails to that random email that i can’t access. Even when i tried changing the email address, it sends the confirmation email to the random email and i can’t confirm the change. Or maybe it’s not sending any email at all. 

 

Is there a way that i can have the email changed?

28.08.2022 10:19 o2_Katja: Moved to our english community

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Lösung von o2_Rebecca 29 August 2022, 08:46

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3 Antworten

RhobarDerIII
Rang
Benutzerebene 7

Good evening @mkejela-2022,

Welcome to the o2 Community!

 

That is of course annoying if your email is not the right one. Unfortunately, only a moderator can look at this and change the email for you. But it takes about xx-14 days until a moderator answers.

Sometimes it is even faster.

 

 

Best regards | RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
o2_Rebecca

Hi @mkejela-2022, welcome to our Community from me as well 💙

I have sent you a private message via the user named @o2_Support. Please answer me in your Privatnachrichten so i can change your e-mail address 😊

Thank you @RhobarDerIII for your quick response and support ✨

Best wishes,
Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
o2_Rebecca

Hey @mkejela-2022,

Thank you for the nice conversation 😊 i have closed the private message and changed your e-mail address.

If you have any other questions, don’t hestitate to ask.

Best wishes,
Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News

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