Warum O2
Warenkorb
Service
Frage

Cannot login in mein-O2 and doesnt have my SIM-Card anymore

  • 2 April 2020
  • 1 Antwort
  • 102 Aufrufe

Hello,

I moved out of Germany in the end of 2019, I cancelled my plan but it will still run until 05.2020 so I am still getting billed. I found strange values at the bill of this month and wanted to double-check the amount, but I cannot login.


The only way to log-in is with a confirmation SMS, but I do not have my phone number anymore.

How can I get an password recovery/login with my e-mail? I still get the invoice every month at the e-mail I registered in the community, but I cant login with my-O@

 

Thank you. ​​​​​​​ ​​​​​​​


1 Antwort

Benutzerebene 7

Hey @filipeastini,

there ist currently no other method than sending the password via sms. This is necessary for data protection reasons.

Please tell me all contract details via private message :) i’ll see what i can do for you!

Greetings,

Flo

Deine Antwort