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Hello,

I have only just realised i have 2 very old contracts with O2 still being collected from my account each month, i do not have any info that enables me to login into the mein O2 site connected to these accounts. I would like to cancel them, could you please help.

 

Thanks

 

edit o2_Manga: Verschoben nach Englisch Community: Mobile

Hi @Jp1917

welcome to our community. Unfortunately the general crisis leads to increased inquiries. We will take care of your request as soon as possible. I promise you won’t be forgotten. A competent moderator or user will answer you. Please be patient.
Until then, #stayhealthy.
Kind regards
your o2 concierge

Hello,

I have been using 02 for the past 2 years, and my contract got finish last month. 

02 have extended my contract without sending or informing me which I don't like now I want to to TERMINATE my contract with 02 but I need help please..

I don't need it anymore.


I have been using 02 for the past 2 years, and my contract got finish last month. 

02 have extended my contract without sending or informing me which I don't like now I want to to TERMINATE my contract with 02 but I need help please..

A mobile contract doesn’t end by itself, it has to be cancelled to the end of it’s (minimum) term actively by letter or fax. 

Did you  cancel it?


Hey @Jp1917 and @Jkl2432.

here you can find all information about contract cancellation: https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/contract-cancellation-460879

Greetings,

Flo


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