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Hi, I cancelled two phone lines and DSL in November in advance of a move abroad. I received cancellation confirmation, the amount listed for the final (3 month) bill, and confirmation that the DSL router was successfully returned.  I paid the 3 month penalty for early cancellation (185 EUR) in December, but I am still getting charged 35 EUR in January, and I can’t see what is in the bill. I can’t log in for Mein o2, since I no longer have a phone number or official account number with O2. How can I check that what this charge even is, if I can’t access Mein o2? This all feels sketchy since there is no explanation that I can access.

I would like this fixed since the linked bank account is closing and I paid the final charge.

 

Edit by o2_Katja: Moved to our english community

Hello @cha123, welome to our o2 community :-)

Since no customer data is linked with your community account I can only assume a possible reason. It may be that there were calls that were not covered by any flatrate and are billed afterwards.

Have ypou maybe already been in touch with our colleagues from customer service regarding this question?

Regards,

Lars


I tried to contact customer service, but I can’t reach O2 DE from the US, and whoever I got a hold of sent me here to ask. I don’t have access to my previous account since my phone number is no longer active, but I am still getting bills. I can’t access my old Mein O2 to see what is itemized on this unexpected bill or even previous expected bills. 

There shouldn’t be any calls after our cancellation, since we removed our simcards before O2 even acknowledged our cancellation with our proof of Abmeldung. We returned our router and I have confirmation that the router arrived. It makes me very uncomfortable as a consumer that I have no way of checking what this charge is, even though I followed all of the procedures to cancel all aspects of service.  Why do the Mein O2 log-ins close before all charges are cleared?

I was hoping to get a direct chat so I could share my former account number and figure out what this is before I start disputing charges and close my former German bank account.


Hello @cha123,

I have sent you a privat message for the exchange of private data. You will find my message in your personal inbox.

Best regards

Giulia


Hello @cha123,

your contract has now been cancelled by February 11th, 2022, without charging the penalty for early termination.

Please let us know if you have any further questions.

Best regards

Giulia


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