Skip to main content
Gelöst

Cancelled contract, but still getting charged?

  • 22 February 2020
  • 6 Antworten
  • 331 Aufrufe

I have successfully cancelled my contract early because I moved away from Germany. My contract ended 1st Feb and I received the email saying…

“We will cancel your contract with the number XXXXXXXXXX in advance to February 1, 2020.
For the early cancellation of your contract we will charge you as agreed 53,17 EUR.”

I paid the 53,17 via another bank account cause my German one is now closed. But today I get another invoice for 10,16. What is this for? As I thought the fee of 53,17 was all I needed to pay???

 

Edit o2_Lars: This is a public community. Please never post any personal information like phone numbers or customer numbers! If we need additional informatione, we will get in touch with you. Also transfered this topic to our english community.

6 Antworten

o2_Manga

Hi @bass_line88,

 

welcome to our community. The cancellation process is done and we received the remaing fee for the early termination. But unfortunately you did not count in the proportional basic charge up to the date of finishing your contract. Your billing cycle always started on the 18th of each month. The fee is charged retroactively so from the 18th January to the 1st of this month  the period of usage has to be paid as well. So the missing amount has to be transfered as soon as possible.

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
B
Rang

Ok, I have made the payment for the remaining amount of 10,16 euro. Hopefully that sorts the problem.

thanks for your help.

o2_Manga

Thanks a lot @bass_line88, your account is balanced now.

 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
B
Rang

so if my account is balanced why do I still keep getting a bill for 4 euros every month??? Last month I paid it, thinking surely it wont happen again, but today I get another bill for 4 euros????

Can someone explain this please?

B
Rang

@o2_Manga please can you explain why I am still being charged 4 euros every month (which I have paid anyway)? thanks

o2_Tobias

Hi @bass_line88,

 

thanks for your message concerning the charge of 4 €.

 

As you probably already know the 4 € is the return debit fee as the balancing of your account was too late. In the invoice of each month you can see the latest date of payment.

 

As we received the last amount of 4 € on 28th April (latest payment was due on 30th April), you can be sure that you will not get any invoice anymore.

 

So, everything is fine now.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community