Warum O2
Warenkorb
 Service
Gelöst

Cancellation of New Hande contract

S
Rang

Dear Support,

I wanted to ask pertaining to my New smartphone(Samsung s22+) contract cancellation, as I am planning to move back to my home country and wanted to cancel the contract and return the phone. Details of the contract : I have a contract for 48months starting OCT 2022. 

I am thinking of also repaying the whole charges earlier in one go (for the remianing months) but then I also have to pay custom fees in my home country If I brought back a new device (import a new device) minimum 400Euros on samsung s22+, that is why I considering cancellation of contract and avoid paying double the amount of the actual price of the phone,

So Can I cancel my contract and return the device ?

Looking forward to your response

 

o2_Giulia, 09.01.2023, 08:53: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile

icon

Lösung von schluej 8 January 2023, 20:35

Zur Antwort springen

5 Antworten

schluej
Rang

Moin Moin,

if you left Germany you are able to end the mobile contract.

The phone you have to keep! U are able to pay the rest money at once. 

If you can see the phone contract in Mein O2 U can end the contract on this page.

Than U have to pay the rest amount.

Normal you have to pay only the local tax for the phone. Or just sell the phone on eBay.

Live long and prosper 🖖
Sächsin
Rang

@schluej es geht nur um Geräte.

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
schluej
Rang

@Sächsin Du meinst ich habe überinformiert??

Live long and prosper 🖖
Sächsin
Rang

Jepp...

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
o2_Matea
Benutzerebene 7

Hey @SabdullahK ,
this is a good question :-)
As I can see, Schluej had perfect answers for you in case you want to:
1. Cancel your mobil conract by sharing the Link : Extraordinary cancellation because of moving abroad | O₂ Community (o2online.de) and
2. How to cancel your hardware contract in Mein o2 and how to pay the remaining down payment.
Do you need further support regarding the down payment? Also, please check out German VAT Refund - Federal Foreign Office (germany.info) for further questions concerning tax refunds or Customs online - Tax-free shopping (zoll.de) Maybe the country you are travelling to offers helpful information as well?
Best Matea

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica