Cancellation of Mobile Contract and Payment of Balance Due to Relocation

Thank you, @Bumer  and @o2_Giulia , for your assistance.

@o2_GiuliaThe link you provided is helpful. However, I’d like to clarify: when I cancel the mobile phone I purchased using that link, will O2 automatically deduct the remaining balance? I’m ready to make the phone.

Also, I didn’t see an option to upload my deregistration documents through the link.

Hello @Zain001 😊

yes, if you still have an active bank account with direct debit authorization for the deduction.

You can send the documents to the address stated in the article which Bumer shared.

Best regards,

Michi

Thank you @o2_Michi The detailed informations are helpful. 

Regards.

Hello @Zain001,

could you already sent the documents to our address?

Best Regards,

Gerrit

Hello O2 Team,

@o2_Gerrit Thank you for your supportive response to my message.

I have sent my deregistration document along with an additional letter to the office address provided in the link shared by @Bumer . I have also completed the online cancellation process using the link provided by @o2_Giulia . I hope this will facilitate the successful completion of the payment and cancellation.

Thank you.

Best regards.

Hello @Zain001 🙂
Thanks for your feedback and great that you have now submitted everything to us.

I'll keep my fingers crossed that it can be resolved for you soon 🍀

Please keep us up to date as soon as you have received feedback, if you like.
Best regards

Kathi