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Cancellation

  • January 19, 2023
  • 8 Antworten
  • 49 Aufrufe
G
Besucher:in

Dear O2 Community,

 

Recently I decided to end my tariff with you and as far as I know I can do it right away since my contract started in 2019. 
I have been recently to a O2 center and they told me that I could not do it there but I needed to do it online or though a letter to the company. 
Would you kindly guide me to the online cancellation process or provide me with the correct template to be sent by post?

Thank you in advance.

 

Best

 

Edit o2_Sven 19.01.2023/08:03: Moved from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

Lösung von o2_Micha

Hi @GBalsamo,
thanks for your feedback. I have looked at the bill for you. 

On page 1, you can see the benefit period at the top right, which for you is from 13.02.-12.03.
 


Your contract was deactivated on 19.02. This means that for the period from 13.-19. the basic fee was still invoiced on a pro-rata basis. 
You can see this on page 2 of the invoice. 
If you no longer have access to the invoice, please let us know and we will send it to you again. Is there anything else i can do for you? 

kindly regards
Michael
 

8 Antworten

0179LoopUP
Legende
Forum|alt.badge.img+24
  • 0179LoopUPLegende
  • Legende
  • January 19, 2023

Good morning, you can cancel your contract yourself in the Meino2 app. You just go to Manage Sim and then Cancel. If you do not have access to the app, you can register here via this link Registration O2 APP

Or cancel as normal by post (registered mail). The adress is

Telefónica Germany GmbH & Co. OHG
Georg Brauchle Ring 50
80992 Munich
Germany

Regards

Zufriedener O₂ Kunde mit insgesamt 5 Verträgen / O₂ Home DSL250 + MyHandy📱 Verträge - Kann O₂ nur weiterempfehlen 💙
o2_Sven
G
o2_Sven
  • o2_SvenModerator
  • Moderator
  • January 19, 2023

Hello @GBalsamo ,

welcome to the o2 Community 💙.

Aside from the correct information that 0179LoopUp provided, you can also cancel the contract online without having to register for the mein o2 App. Just fill out the online form for the cancellation with the relevant data.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
G
G
Besucher:in
  • GBalsamo
  • Autor
  • Besucher:in
  • January 19, 2023

Hello LoopUP and Sven,

Thanks for the fast and effective reply!

Best regards,

Giuseppe

o2_Matze
o2_Sven
o2_Matze
  • o2_MatzeModerator
  • Moderator
  • January 19, 2023

@GBalsamo You are welcome, I am glad we could be of help

Kind regards Matze 

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
G
Besucher:in
  • GBalsamo
  • Autor
  • Besucher:in
  • March 16, 2023

Dear Administrators,

Sorry for bothering you again. I successfully canceled my contract but this month I got a bill of 6.43 euro (my usual bill was of 29.9) but I don’t understand why. Could you give me an explanation? Do I need to finalize the cancellation with further steps?

Thanks in advance.

Kind regards,

 

Giuseppe

o2_Micha
  • o2_MichaTeam
  • Team
  • Lösung
  • March 16, 2023

Hi @GBalsamo,
thanks for your feedback. I have looked at the bill for you. 

On page 1, you can see the benefit period at the top right, which for you is from 13.02.-12.03.
 


Your contract was deactivated on 19.02. This means that for the period from 13.-19. the basic fee was still invoiced on a pro-rata basis. 
You can see this on page 2 of the invoice. 
If you no longer have access to the invoice, please let us know and we will send it to you again. Is there anything else i can do for you? 

kindly regards
Michael
 

#bleibgesund
G
G
Besucher:in
  • GBalsamo
  • Autor
  • Besucher:in
  • March 17, 2023

Hi Michael,

I see, thanks a lot for the explanation! I really appreciated the help from the online community, not easy to find in my experience.

Thanks again, have a nice day.

 

Best,

 

Giuseppe

o2_Steffen
o2_Jennifer
o2_Steffen
  • o2_SteffenTeam
  • Team
  • March 19, 2023

Thanks also to you for reaching out here in the community @GBalsamo.💙

If you ever need help again, you are very welcome to get in touch here again.

Best regards

Steffen

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