I requested for my number portability through the o2 app today. Can you please cancel the number portability request as I am planning to continue with o2.
Edit by MXP_Alex: Moved to English o2 Community
Lösung von MXP_Alex
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Benutzerebene 7
- 1833 Antworten
-
27 June 2022
- Lösung
Hi
As an immediate porting is processed quickly, you should send an email to o2-rufnummernmitnahme@telefonica.com as soon as possible or try calling the English-speaking hotline:
+49 89 66 66 30 08 1
Monday till Friday 10 am - 6 pm (as of June 2022)
Kind regards,
Alex
Thank you, the number you have provided is for postpaid. I called the prepaid number. But it was German customer care. I spoke with them and they have cancelled.
Benutzerebene 7
- 1833 Antworten
-
28 June 2022
Thank you for your feedback. Sorry, I couldn't see that you were a prepaid customer.
- Moderatorin
- 15040 Antworten
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1 July 2022
Hello
welcome to our community 🙂
It's great that you were able to clarify your issue with customer service over the phone. If you have any further questions regarding your prepaid card, please let us know.
Best regards
Giulia
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