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Ich bin aus Deutschland umgezogen und bin jetzt in Bulgarien und möchte meinen Prepaid-Vertrag kündigen.,

I moved from Germany and am now in Bulgaria and would like to cancel my prepaid contract.

if it is possible response in english pls.

Edit: Thread moved to our english community, o2 Michi 30.08.2024

 

In principle, the contract does not have to be terminated because it deactivates automatically after 6 months without a top-up. Only if there is still credit to be refunded should a termination with a refund request be submitted.

However, this only applies to prepaid and not to postpaid long-term contracts.


Hello @HakanM,

welcome to our community. 🙂 I have moved your thread to our english forums.

There are the two options which mentioned Klaus_VoIP above my post. If theres a remaining credit on your card, a termination with refund is the better option.

Best regards,

Michi 


sorry to wrong info my contract is postpaid long-term contracts 


Than use https://info.o2online.de/kuendigung/

and read

 


Hello @HakanM ,

I hope the information that schluej linked was helpful, if there are any further questions, then please let us know.

 

Kind regards, Sven


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