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Can't see my puk and pin

  • June 24, 2023
  • 5 Antworten
  • 46 Aufrufe
N
Besucher:in

Normally I could see them on meino2 page but now whenever I click that page I get redirected to hilfe.o2online.de and nothing happens. I can’t access my phone, please help.

 

o2_Giulia, 24.06.2023, 19:39, moved from Mein O₂, O₂ Online & E-Mail to English O₂ Community: Mobile

Lösung von o2_Ines

Hi @nba121, I was happy to check it and it is still possible to see the PIN and PUk. Please update the app once and if that doesn't help, delete it completely and reload it.

Please let me know if this was helpfull 😊

Kind regards, Ines.

    5 Antworten

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • June 24, 2023

    Hello @nba121,

    welcome to our o2 Community 😊

    Whenever this happens you are probably logged in here in the community with your email. You are automatically redirected here then.

    Please try logging out here first, then log in with your phone number.

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    RhobarDerIII
    N
    Besucher:in
    • nba121
    • Autor
    • Besucher:in
    • June 24, 2023

    My number won’t get recognised. I’ve tried with 0, 01, 0049 in front still won’t work.

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • June 24, 2023

    Hello @nba121,

    may be you haven’t registered your phone number already?

    Please take a look at this FAQ: Managing your account online | O₂ Community (o2online.de)

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    RhobarDerIII
    N
    Besucher:in
    • nba121
    • Autor
    • Besucher:in
    • June 24, 2023

    Yeah, I 100% did.

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • Lösung
    • June 25, 2023

    Hi @nba121, I was happy to check it and it is still possible to see the PIN and PUk. Please update the app once and if that doesn't help, delete it completely and reload it.

    Please let me know if this was helpfull 😊

    Kind regards, Ines.

    RhobarDerIII
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