Hi, I have been trying to recharge my O2 prepaid account. I have tried to use the Website, mobile app, buy a voucher but nothing is working. When i log in to the account, it says my data cannot be shown for a long time now. I am not sure what is going on. I have very urgent business to take care of but i am kind of stranded in between of nowhere.
Is anyone else facing the same issue?
Edit by o2_Katja: Moved to our english community
Hi
welcome to our community. I understand that it's annoying that you can't recharge your SIM card.
Would you like to upload a screenshot of the message? When was the last time you topped up your SIM card and how long was your credit valid, if you remember?
Best regards
Larissa
Hello
you have to top up your prepaid card every 6 months and use it at least once during this period, otherwise the SIM can be deactivated. If you are having trouble recharging or the card needs to be responded, you can contact the English support.
089 66 66 30 08 1**german landline rates
Monday till Friday 10 am - 6 pm
Regards
Hii
have you managed to get you card working again?
Thanks for your reply,
Best regards,
Kurt
Even I have the same issue, I didn’t recharge for the last 6 months. How can I get my old number back?
Hey
Please take a look der Guiseppes answer. There you will find all the information about your question :)
Greetings,
Flo
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
