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Can't recharge my PrepaidCard

  • December 4, 2021
  • 5 Antworten
  • 143 Aufrufe
D
Besucher:in

Hi, I have been trying to recharge my O2 prepaid account. I have tried to use the Website, mobile app, buy a voucher but nothing is working. When i log in to the account, it says my data cannot be shown for a long time now. I am not sure what is going on. I have very urgent business to take care of but i am kind of stranded in between of nowhere.

Is anyone else facing the same issue?

 

Edit by o2_Katja: Moved to our english community

Lösung von o2_Larissa

Hi @DobiJi,
welcome to our community. I understand that it's annoying that you can't recharge your SIM card.
Would you like to upload a screenshot of the message? When was the last time you topped up your SIM card and how long was your credit valid, if you remember?
Best regards
Larissa

    5 Antworten

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • Lösung
    • December 7, 2021

    Hi @DobiJi,
    welcome to our community. I understand that it's annoying that you can't recharge your SIM card.
    Would you like to upload a screenshot of the message? When was the last time you topped up your SIM card and how long was your credit valid, if you remember?
    Best regards
    Larissa

      der Giuseppe
      Legende
      • der Giuseppe
      • Legende
      • December 7, 2021

      @DobiJi 

      Hello

       you have to top up your prepaid card every 6 months and use it at least once during this period, otherwise the SIM can be deactivated. If you are having trouble recharging or the card needs to be responded, you can contact the English support.

      089 66 66 30 08 1**german landline rates

      Monday till Friday 10 am - 6 pm

      Regards

      Italia Campione d'Europa 2021
        o2_Kurt
        Forum|alt.badge.img+40
        • o2_KurtModerator
        • Moderator
        • December 9, 2021

        Hii @DobiJi ,

         

        have you managed to get you card working again?

        Thanks for your reply, @der Giuseppe !

        Best regards,
        Kurt

        Signatur :)
          N
          Besucher:in
          • Nats_06
          • Besucher:in
          • October 12, 2023

          Even I have the same issue, I didn’t recharge for the last 6 months. How can I get my old number back?

          o2_Flo
          • o2_FloTeam
          • Team
          • October 26, 2023

          Hey @Nats_06,

          Please take a look der Guiseppes answer. There you will find all the information about your question :) 

          Greetings,
          Flo

          Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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