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Can't order an eSim for the apple watch 4 from the watch app

  • October 24, 2020
  • 5 Antworten
  • 153 Aufrufe
A
Besucher:in

Hi,

When I try to order a sim card from the apple watch app, I’m getting the error below:

This has been ongoing for a month so far, with multiple calls to the support and no successful answer so far.

 

Moved to English o2 Community by MXP_Alex

Lösung von adrienv.ar

Problem solved, it somehow worked. You can close the topic.

    5 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • November 2, 2020

    Dear @adrienv.ar ,

     

    welcome to our community. :hibiscus:
    You are trying to activate the eSIM on another additional multicard, not on the main sim?

    What iOS do you use?

    Do you have a german iOS Account in the store?

    In your iPhone you use only a o2 sim-card, right?

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    A
    Besucher:in
    • adrienv.ar
    • Autor
    • Besucher:in
    • November 2, 2020

    Hi Andrea,

    thanks for the answer.

    I’m trying on the main sim (I have only one sim in the phone, it’s an e-sim)

    I’m on the latest iOS version (14.0.1).

    I have a german iOS account in the store.

    And it’s indeed an o2 sim card

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • November 7, 2020

    Hi @adrienv.ar ,

     

    would you mind trying it one more time?

    In order to do that, please activate the eSIM for the watch first, manually via the o2 App or the o2 Portal.

    After that, give it some time, update your devices one more time and try it again.

     

    If that also won´t work, please provide us with the details of the different versions of your iOS, Watch OS and Network.Settings.

    We´ll pass those infos on to our technical department for further analysis.

     

    Viele Grüße,
    Kurt

    Signatur :)
    A
    Besucher:in
    • adrienv.ar
    • Autor
    • Besucher:in
    • November 10, 2020

    Hi Kurt,

    now the first step goes through, but when it opens the webpage from the watch, it shows the following error:

    ios 14.2

    watchos 7.1

    network version o2-de 44.0

     

    A
    Besucher:in
    • adrienv.ar
    • Autor
    • Besucher:in
    • Lösung
    • November 10, 2020

    Problem solved, it somehow worked. You can close the topic.

    o2_Giulia
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