Can’t confirm email address

Hi @obiara, 

thanks for your message. 

At the moment, we have some challenges with the confirmation of e-mail-addresses. I regret the inconveniences. 

I have just sent a verfication-e-mail to your e-mail-address. Please check your e-mail-inbox and confirm the link. Does that work this time? 

Loving greetings,

Tobias

Hi @o2_Tobias 

I have clicked on the new email. Same response.

Regards,

Richard

Hi @o2_Manga kindly send me a private message, I would like to have some things sorted out. I just activated my new sim card/contract, but the system didn't allow me to use my email address here to register for MeinO2, as it said it is already in use. I had to use a new email address to do that. My email here is somehow not linked to my contract. I would like to have this linked to the contract and the new one I used in activating the contract deleted.

Thanks. 

Hello @obiara,

for “Mein o2” please register with your mobile number. Just go to o2.de/registrieren and click on “Ich bin Mobilfunkkunde”. An email adress as a username is not accepted there. Also, you have probably already used it for your login here in the community.

Please let us know if you need further assistance.

Kind regards

Giulia

Hi @o2_Giulia,

I already went through the process of activating my SIM card and was asked to add an email address, which I tried to do with the email address I have here. Like I said, that was not possible, so I ended up using another email address. I want to see my contract and tariff when I login with this email address. At the moment that’s not the case. I can only see my tariff when I login in to o2 with the other email address. Is it possible to switch?

Thanks.

Regards,

Richard

Hi @obiara, you can change the E-Mailaddress at Meino2. Please login, click the menu and go to “persönliche Daten”. There you can change the E-Mail.

Kind regards, Ines.

Hi @o2_Ines 

I know that. I would like to have my contract, which is now showing under a different email account under this email account.

That's all I want.

Thanks.

Hi @obiara 

do you need a copy of your contract for your mobile tariff or for the monthly installment of your phone?

Is that the issue or do you need access to your customer account in general?

Best regards,

Michi

Hi @o2_Michi 

What I meant was, I cannot see my contract when I login with my email address. The simple reason is that when I activated my SIM card online I was asked for an email address where I could receive my bills. I tried to use the email address I have here but it wouldn’t allow me, so I ended up adding a different email address. I ordered for my contract with this email address so O2 communicates via this email address. However, I need to login via another email address (which I used when activating my SIM card) in order to see the status of my contract. My question is,

1. is there a way you can bring those two email addresses together? 

2. If that isn’t possible, can you free this email address from O2 (as in, delete this email address entirely from O2 - not just the community, so that I can add it on MeinO2?

Thanks.

Regards,

Richard

Hi @obiara 

I am afraid neither  1. nor 2. is possible.

If you want to check the contact details please use your mobilenummer to log-in.

Best Regards Matze  

Hi @o2_Matze 

It’s a shame.

Is this email address linked to any contract? If it isn’t, then I kindly ask that you delete it, together with my community account. I remember I registered this before any contract and had it registered as a community account.

Thanks.

Regards,

Richard

Hello,

the login for contracts of a mobile number works by entering the mobile number together with a password, not by using the email address as login. You are already registered with your mobile phone number for “Mein o2” and should therefore be able to log in to your account by entering this number together with your password.
I’ll delete this account name for the community now.

Kind regards,

Andrea

Hello Officials,

The same issue is happening with me for mein O2 account email confirmation process. Help to solve this issue.

Waiting for your prompt reply

Thank & Regards

Jitin 

Hi @Jitin,

your e-mail-address already have been verified.

Best regards,

Michi

Hello.. i have problem with confirmation of the account. Every time I try to confirm its telling`ihr bestätigungscode ist abgelaufen. Überprüfen sie ihre angane oder Gorden sie code an` . Please help me out in this and please send me a private e-mail.

Hi @Chipily, 

welcome to our English Community. 

Nice that you registered your new contract already at “Mein o2”. And we have also received already your confirmation for your e-mail-address. 

Everything is fine. 

Thanks a lot. 

How do you like your new contract?

Loving greetings,

Tobias

Also can’t verify my email. I click on the email, it says it has been verified, but a red banner still appears in my o2 area saying that I need to verify the email 🤷‍♂️

Hello @sambde ,

as I see in your customer data, your email address is already verified here and you also changed it yesterday.

Best regards,
Maria