can i change the address of my iphone 13 pro max vetrag

Dear @Hameedullah ,

welcome back to our o2 community. 🍃

You can register to My o2 with the contract number from the invoice. After that you can change email and other addresses if you wish.

Kind regards,

Andrea

Hallo but unfortunately i have lost the contract number i have only the order number

I have no contract number unfortunately i have lost that i have only the order number please is there any other way to change the address 

Hi @Hameedullah thanks for your answer.
You can registrate and logIn with your phone number and your four digit customer account number.

greetings 
Michael

But i have contracted the Mobile only without sim

Hello @Hameedullah,

the contract number can be found at the top of the invoice or the instalment plan.
If none of these are available, we can send one after successful legitimation.

Kind regards
Jessi

Hallo 

yes actually i have none of them i have only the Auftragsnummer:72213244 

Can you please help to change the address ?

Hello @Hameedullah,

we can send you a duplicate invoice. The cost for this is a one-time fee of 2 euros. This is then the official invoice from the device including the contract number. You can then use this to register and adjust the address accordingly.
Should I order the shipping for you?

Kind regards
Jessi 😊

Thanks a lot 

Hello @Hameedullah,

you’re welcome! 😊

As soon as the invoice arrives and you have been able to register accordingly, please let us know here. Or if there are any problems, we will of course be happy to help!

Kind regards
Jessi

Hallo 

actually i didn’t received the invoice still.

Hello @Hameedullah, 

it is possible that the sending will take a little time, because in the meantime there was also a weekend as well as a holiday. 
It's best to wait again until at least next week. If nothing has arrived by then, please contact us again. 

Kind regards
Jessi 😊