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Buying a new phone


Hi, today I extended my plan in a store, and I would like to know if its possible to get a mobile on my contract. Do I have time to change this situation? 

Edit o2_Kathi 14.06.24 Moved from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

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Lösung von o2_Giulia 14 June 2024, 16:26

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at o2 the phone is an independent contract. You can complete one at any time.

https://www.o2online.de/e-shop/handys-ohne-vertrag?ohne-tarif=ja&zielgruppe=bestandskunden

Thank you, for your answer. 
I want to understand what I can do to enjoy a top deal? Is it still possible? I wasn't offered nothing by store. 
If not possible to add the mobile (top deal) in this contract, is it possible to cancel my contract and do another one? 

There is no discount on *my Handy* contracts. You got it in the shop when you renewed your contract.
Cancellation, if possible at all, can only be done in the shop where it was completed. It would be pure goodwill.

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I don’t quite understand why if you wanted a new phone you didn’t ask for one when you extended the contract. As already stated, when you extended the contract without the phone you probably received a discount on the plan you chose, right? Then it doesn#t make any difference if you buy the phone separately now.

There is no cancellation right for contracts concluded in a shop, so you would have to ask the shop if they are prepared to cancel it as a gesture of goodwill.

Well, the person attending to me didn't speak English and I had to do everything with my A2 German (under construction). Not the best situation.

 I got 10€ discount while the mobile without contract would cost 60€, same amount of the top deal. To get the mobile now it would cost to me 87€ at the end of the month. Not the best deal. 
I’ll talk to the store again, but not sure if it will be worth it. 

Thank you for your time 

Hello @arthurcorreia,

welcome to our o2 Community 😀

As Bumer and bs0 have already written, we are unfortunately unable to cancel contracts/contract extentions concluded in one of our shops. To do this, you would have to contact the shop directly. Please note that our online top deals always refer to new contracts and not to contract extensions. It is therefore not certain that you will be able to receive these conditions if you extend your contract.

Please contact us again after you have spoken to the shop to see if everything was resolved to your satisfaction.

Best regards

Giulia

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