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I was looking at the options for data pack for my prepaid sim and accidentally bought the wrong data pack (prepaid XL). I wanted to get the O2 prepaid L (25 GB one, smartphone). I immediately unsubscribed but I didn't get the balance back. Please guide me on how to proceed. 

contact Prepaid Chat tomorrow for a refund.

o2 Prepaid-Chat

 


Hello @Arsal, welcome to our o2 community 🙂

Could you already contect the colleagues from our Prepaid Chat?

Best Regards,

Gerrit


I did contact the chat. They were great and helped me solve the issue. Thankyou for pointing me in the right direction.


That is great, thanks for telling us, @Arsal 🙂

I am glad that the colleagues could help you and also I thank Bumer for helping with the right direction 🙂

Best Regards,

Gerrit


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