I was looking at the options for data pack for my prepaid sim and accidentally bought the wrong data pack (prepaid XL). I wanted to get the O2 prepaid L (25 GB one, smartphone). I immediately unsubscribed but I didn't get the balance back. Please guide me on how to proceed.
Seite 1 / 1
Hello 
Could you already contect the colleagues from our Prepaid Chat?
Best Regards,
Gerrit
I did contact the chat. They were great and helped me solve the issue. Thankyou for pointing me in the right direction.
That is great, thanks for telling us,
I am glad that the colleagues could help you and also I thank Bumer for helping with the right direction
Best Regards,
Gerrit
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
