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billing question

  • May 25, 2023
  • 6 Antworten
  • 53 Aufrufe

Hi, I have been charge with € 4.76 in the last billing cycle for Verbindungen & Services. However, there is no further details. I have not availed any additional services. Could you please let me know what is it about?

thanks,

chintan 

Lösung von o2_Sven

Hello @Chint2 ,

we can block your contract from being able to place international calls. If you’d like us to do so, just let us know here.

 

Kind regards, Sven

6 Antworten

o2_Micha
  • Team
  • May 26, 2023

Hi @Chint2 ,
welcome in our community. 💙
I am glad to read your request regarding your invoice. 
We checked your single connections and there were one call from germany to india. This one was not inkluded your tarif plan.

You can find this connection at the Einzel Verbindungs Nachweis. This means a list of all your connections which are not included in your choosen tarif plan. 

It should be the fourth page of your invoice. 

best regards. 
Michael


  • Autor
  • Besucher:in
  • May 26, 2023

Thanks. Any possibility to deactivate international call? I don’t understand German so very challenging for me to understand various options in the app.


o2_Sven
  • Moderator
  • Lösung
  • May 31, 2023

Hello @Chint2 ,

we can block your contract from being able to place international calls. If you’d like us to do so, just let us know here.

 

Kind regards, Sven


  • Autor
  • Besucher:in
  • May 31, 2023

Yes. Please block it. Thanks


o2_Sven
  • Moderator
  • June 3, 2023

Hello @Chint2 ,

from what I can see you already blocked international calls yourself at the end of last month.

 

Kind regards, Sven


  • Autor
  • Besucher:in
  • June 3, 2023

I tried using translator. Thanks for confirming that it was correctly done.