Hi, I have been charge with € 4.76 in the last billing cycle for Verbindungen & Services. However, there is no further details. I have not availed any additional services. Could you please let me know what is it about?
thanks,
chintan
Gelöst
billing question
Lösung von o2_Sven
Hello
we can block your contract from being able to place international calls. If you’d like us to do so, just let us know here.
Kind regards, Sven
- Moderator
- 9874 Antworten
Hi
welcome in our community. 💙
I am glad to read your request regarding your invoice.
We checked your single connections and there were one call from germany to india. This one was not inkluded your tarif plan.
You can find this connection at the Einzel Verbindungs Nachweis. This means a list of all your connections which are not included in your choosen tarif plan.
It should be the fourth page of your invoice.
best regards.
Michael
Thanks. Any possibility to deactivate international call? I don’t understand German so very challenging for me to understand various options in the app.
- Moderator
- 15517 Antworten
- Lösung
Hello
we can block your contract from being able to place international calls. If you’d like us to do so, just let us know here.
Kind regards, Sven
- Moderator
- 15517 Antworten
Hello
from what I can see you already blocked international calls yourself at the end of last month.
Kind regards, Sven
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