Hello @Esfa,

welcome to our o2 Community

I am very sorry that your order couldn't be delivered. Have you checked whether the address was correct? Is your name on the doorbell and mailbox?

If the package is already being returned, unfortunately we can no longer stop it. The contract will then be canceled and any fees paid will be refunded.

If you would like a new shipment, you would then have to order again.

Best regards

Giulia

Thank you very much for your response @o2_Giulia . That saddens me a bit, I was quite excited for my new phone. Yes, I have entered the correct address (even double checked it before sending the application) and also have my name on the doorbell and mailbox. I just don’t understand why they couldn’t find it. 

@o2_Giulia does this mean it’s already sent back to the original sender?

Hello @Esfa ,
yes. Exactly. 
"The recipient could not be found at the address. "
Apparently the parcel carrier could not find the address and/or the name. 
I'm sorry about that. The parcel has already arrived back at our address. 
Kind regards, 
Solveig 

@o2_Solveig @o2_Giulia when can i receive my refund? I received an email 2 days ago that you already received back my order. And i still keep on receiving emails about Rechnung/Rechnungskorrektur..

Hello @Esfa ,
the refund will be issued automatically within 10 days. 
The amount will be transferred to the original payment method used.
The invoice correction shows that the o2 My Handy contract has been cancelled ? 
Kind regard, 
Solveig 

@Esfa Experience shows that the 10 working days are currently at least 3 weeks

Hello! I saw in my account just today that I was deducted with €38 for the “Ratenplan”. The product that I ordered did not arrived and was returned. I already received the refund and I thought the said “order” and the “Vertrag” will be automatically cancelled after that. So why the deductions? Was it not cancelled yet?! I need answers now and i need a refund for the 38€!

Edit o2_Cora 08.01.24: Moved from O₂ Mobilfunk: Vertrag & Tarife

Hello! I saw in my account just today that I was deducted with €38 for the “Ratenplan”. The product that I ordered did not arrived and was returned. I already received the refund and I thought the said “order” and the “Vertrag” will be automatically cancelled after that. So why the deductions? Was it not cancelled yet?! I need answers now and i need a refund for the 38€!

Edit o2_Sven 09.01.2024/15:46: Merged threads

Hello @Esfa, 

I´ll gladly take a look at this for you :) 

However, I need a few more data from you. We can exchange these via private message. I'll write to you right away via o2_Support. Please have a look in your inbox.

Best regards
Cora

Hello @Esfa, 

I have just answered you in your other post. So let's stay there:

Ratenplan | O₂ Community (o2online.de)

Best regards 
Cora

Hello @Esfa, 

thank you for the exchange via private message. 

I am pleased that your issue has already been resolved with the help of the hotline :)

If you have any further questions, feel free to contact us again.

Best regards
Cora

@o2_Support Hello again! My account was deducted with €38 (for the Ratenplan but did not received the phone i ordered) earlier.  I already called the hotline service early this morning and have it resolved. But when i checked my account again just this time why is it only 4.99 was returned? I am so confused!! I need €38 back why was it only 4.99??!

@o2_Support Hello again! My account was deducted with €38 (for the Ratenplan but did not received the phone i ordered) earlier.  I already called the hotline service early this morning and have it resolved. But when i checked my account again just this time why is it only 4.99 was returned? I am so confused!! I need €38 back why was it only 4.99?!

Edit o2_Sven 10.01.2024/13:51: Beiträge zusammengeführt

Hello again! My account was deducted with €38 (for the Ratenplan but did not received the phone i ordered) earlier.  I already called the hotline service early this morning and have it resolved. But when i checked my account again just this time why is it only 4.99 was returned? I am so confused!! I need €38 back why was it only 4.99?!

Edit o2_Sven 10.01.2024/14:37: Beiträge zusammengeführt

Hello @Esfa ,

please refrain from opening up new threads when you already have a conversation here. This is not helpful in any way.

Kind regards, Sven