Balance down to zero even with Tarifplan

• JDtheMaster

    I had the same problem, but on Friday evening it was solved.

Hi @VantarAk ,

glad to hear   If anything related to the outage comes up, please let us know!

Best regards,

Kurt

Same problem, service is working but my credit is gone ....

Hello @Remi04 ,

since your communityaccount is not linked to your currently used phone number, we cannot access your data within our system. We will see what help we can provide once we have received the necessary information from you for this.

For this purpose, I’ve send you a private message via o2_Support. You can find it in your Inbox. It would help a lot if you gave us a heads up here in the thread once you have answered the private message.

Kind regards, Sven

Ye there is message but no option to reply...

Hello @Remi04 ,

my bad, it should work now.

Regards, Sven

Reply box ia broken, its like u holding delete key all the time... i have to type it in note and copy paste it in... but only in PM here it works...

Hello @Remi04 ,

your balance should be restored to the way it is supposed to be. Can you confirm that the booking went through yesterday evening?

Kind regards, Sven

hello, i have the same problem. this is the 2nd time it happens to me. right now out of nowhere i received a message that my balance dropped to 0, although it was much higher before. i don’t understand how could it drop since i am on the L plan since few days ago and i never used my number to call anyone… please help me

Hello @sashadibeh,

What does “Top-ups and debits” mean?

Best regards

Hello @sashadibeh,

thanks for reaching out to us.
There were problems with the credit recharge. Could you please compare the transaction history in My o2 with your bank account. This may already clear things up a bit.

Best regards 
Cora