Automatische Zahlung funktioniert nicht / Direct debit doesn't work

Was heißt denn nicht funktioniert? Was teilt dir o2 mit?

The automatic payment is not being done automatically,. Its the second month with this specific phone I purchased. I had to pay last month a fee of 4euros extra just because it was sent by paper. I cannot contact O2 since I am not in Germany at the moment and there is nothing I can do from the APP or Website or if there is is not clear.

Is there even a direct debit authorization in place? If a chargeback fee has already been levied, the direct debit process will be suspended. You would then have to make a bank transfer. If necessary, use the contact form.

https://www.o2online.de/service/kontaktformular/

Hello ​@aldombp , welcome to our community 🌷

I'm sorry to hear that you're having trouble with your mobile phone bill and are currently unable to call customer service.

Bumer has already given you lots of helpful information. Does your Mein o2 account show that direct debit is in place?

Kind regards, Rebecca

Hi there, I do not know how to properly navigate your app (its only avaliable in German and quite tedious). My IBAN is shown and linked to the contracts I have at the moment. 

As written, you would need to balance your customer account with a one-time transfer.

For bank transfers, please use the following account details and always include your customer number in the payment reference:

Telefónica Germany GmbH & Co. OHG
Bank: HypoVereinsbank AG Munich
BIC/SWIFT: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53