Hey @lev420,
How long ago did this happen? Have you checked in the meantime to see if the payment has been corrected and returned to you? 

Greetings,
Flo

@o2_Flo das ist vor einer Woche passiert. Das Geld wurde noch nicht zurückerstattet

Hello @lev420,

Would you like to give us more detailed information? What kind of error message did you receive via SMS? Did the SMS come from us or from GooglePay?

Have you already contacted Google Pay about the failed payment?

Best regards

Giulia

@o2_Giulia I just received this letter. second screenshot from the bank, you may need some information. it's not a google pay problem

Hey @lev420,

I had a look at your account. The process of topping up or activating the o2 Prepaid Max package seems to have been cancelled. Please contact the service provider you used to initiate the payment.

Greetings,
Flo

@o2_Flo Ich habe es auf Ihrer Website gemacht! Wo stehe ich und warum sollte ich diesen Partner suchen? Das ist Ihr Partner! Sie entscheiden sich nicht für einen Qualitätspartner, aber ich muss 20 Tage lang nach meinem Geld suchen. Alle ignorieren mich und es dauert mehrere Tage, bis ich antworte. Klasse. Ich bin sehr Wütend!!!

Hey @lev420 

We are very happy to help you here, but this is not a live medium. You are welcome to contact our English-speaking hotline: 

I have looked at your data set and can only come to the same conclusion as my colleague. Have you asked the payment service provider? 

Greetings,
Flo