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Accidental cancel of tariff

  • January 10, 2022
  • 4 Antworten
  • 51 Aufrufe
A
Besucher:in

Hello,

I just accidentally terminated o2 my Prepaid M (14.99€) in Mein o2 app.
Is there any way that I can have either my credit back since I haven't use any data yet, or having the package data back?
Thank you for your help in advance.

 

Edit by o2_Katja: Moved to our english community

Lösung von MXP_Alex

Hi @Ayodeji,

You always pay the tariff for four weeks and have certainly cancelled it at the end of the usage period. You can activate it again afterwards.

Kind regards,
Alex

    4 Antworten

    MXP_Alex
    Legende
    Forum|alt.badge.img+22
    • MXP_AlexLegende
    • Lösung
    • January 11, 2022

    Hi @Ayodeji,

    You always pay the tariff for four weeks and have certainly cancelled it at the end of the usage period. You can activate it again afterwards.

    Kind regards,
    Alex

    o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • January 13, 2022

    Hello @Ayodeji,

    welcome to the o2 community and thank you for your enquiry!
    I see you have already received help from @MXP_Alex . Thank you for that. :relieved:

    Were you able to reactivate your tariff?

    Further information according this topic you can find here:

    If you have any questions or the process is unclear, please feel free to contact us.

    Kind regards,
    Jessica :nerd:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    MXP_Alex
    A
    Besucher:in
    • Ayodeji
    • Autor
    • Besucher:in
    • January 13, 2022

    The issue is that I just subscribed and I mistakenly delete it. 
    I was able to reactivate the package but i lost my previous subscription

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • January 17, 2022

    Dear @Ayodeji ,

    I have refunded the cost of the pack. Please note that a pack in the queue will automatically activate when you top up the necessary credits.

    Kind regards,

    Andrea

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