Hi, I have a problem with my order, and I will be grateful if you assist me to solve the problem.

I ordered these two items by a contract on 27 December 2022 with email which I registered to o2 community:

1. SAMSUNG GALAXY TAB S8 WiFi, GRAPHIT

2. o2 Free M Online

I received the s8 tablet but the sim card and my contract papers have not received after many days. Also I have not the contract number or my phone number on o2, so I cannot enter to my o2 account for see payment installments.

Please take a look at the status of my order and tell what should I do? 

Thanks 

hello :)

Hi, I have a problem with my order, and I will be grateful if you assist me to solve the problem.

I ordered these two items by a contract on 27 December 2022 with email which I registered to o2 community:

1. SAMSUNG GALAXY TAB S8 WiFi, GRAPHIT

2. o2 Free M Online

I received the s8 tablet but the sim card and my contract papers have not received after many days. Also I have not the contract number or my phone number on o2, so I cannot enter to my o2 account for see payment installments.

Please take a look at the status of my order and tell what should I do? 

Thanks 

o2_Antje: Moved from Tarife to Englisch Community / 06.01.2023 / 17:44 Uhr

Hi @AydinJ 

Welcome to our o2 Community. I'm sure we can find a solution.
I'll get back to you right away via private message from oue @o2_Support User to discuss how to proceed. 

VG Matze