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14 Tage warten auf meine SIM-Karte

  • October 30, 2023
  • 2 Antworten
  • 25 Aufrufe
K
Besucher:in

I ordered my SIM card on the 16th, on the 25th I called again and they told me they would give me another one, I can't do anything because they won't let me create an account without a phone number and I'm new to the country and I don't speak the language.

You are supposed to give a delivery service of 2-5 days, and here I am still waiting, I want to cancel the contract, but I can't do that either because they ask me to return the order first.
I am waiting for a solution. 

Edit o2_Antje: Moved from Sim-Karte to English Community / 31.10.2023 / 09:17 Uhr

C

2 Antworten

Vilureef
Legende
  • Vilureef
  • October 30, 2023

Hello @Kraggy,

Simply cancel: widerruf@cc.o2online.de  you don't have to send the SIM back.

Best regards

-
o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • November 5, 2023

Hello @Kraggy, welcome at our community. It's nice that you are writing to us here.

Because I also find it strange that the orders don't arrive, I checked the system. The SIM cards have been sent. Please check that your address is correct and is your name on the door and mailbox?

Kind regards, Ines.

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