Hallo @AJRCJF,
herzlich willkommen in der o2 Community. Schön, dass du dich auf diesem Weg meldest auch wenn es aus keinem erfreulichen Grund passiert. Hattest du denn einen My Home Mobilfunkvertrag mit HomeSpot oder einen DSL Vertrag mit Router bestellt? Hattest du nach deiner Bestellung eine Bestätigung erhalten?
Viele Grüße Bianca

Hi Bianca,

Ich habe mit Router bestellt. Ich habe die Bestätigung vom Vertrag erhalten. 

Könntest du damit unterstützen?

Danke

Hi,

I still have this problem and no answer. Not even here. Do I need to send a complaint letter?

Hello @AJRCJF ,

are you just missing the router and the actual internet connection was activated or has there also been some issue with that?

Kind regards, Sven

I didn't receive any equipment, nothing. And it's being 2 months or more now.

Hello @AJRCJF 

I apologise for the late answer.

That is unfortunate, that you have not received the router yet.

I have sent you a private message which you can answer and fill in your private data in order for us to arrange a new delivers of your router.

Please also send me a message here in this thread when you have sent your private message.

Regards,

Gerrit

Hello @AJRCJF 

Did you receive my private message?

Regards,

Gerrit

Hello,

First of all, I signed up for the service in September and my first charge was in November. However, I never received the SIM Card or router until February. My contracted plan was for 32.98 euros per month.

In February, I finally received the devices, and I was double charged for the SIM Card, when I did not request two SIM cards. Furthermore, the cost of my plan has been increased to 34.99 euros per month.

Additionally, I have never received any compensation for the 4 months that I did not use the service, which was due to your company.

Why have you changed me the amount of the contract without prior notice?

Why have you charged me for 2 SIM Cards that I did not request?

Why have you not provided any compensation for the 4 months that I did not use the service due to your poor shipping service?

The worst mistake of my life was to contract this scam company

Hello @AJRCJF,

I am sorry to hear that your problem hasn’t been solved so far.

Unfortunately you haven’t replied to our private message that o2_Gerrit sent you over a month ago.

Please let us know here when you have answered it so we can continue to help you.

Best regards

Giulia