Without internet for 3 weeks

Moin,

the DSL Light is blinking? The internet light it on?

The homebox is from eBay?

have you done a factory default reset?

Hello, 

power: green not blinking

wlan: green not blinking 

dsl: green not blinking

info: red blinking

entering on router page it shows this: 

Einrichtungsassistent-Startseite 02 HomeBox

Der Einrichtungsassistent führt Sie in den nächsten Schritten durch die Einrichtung der O2 HomeBox. Sie schalten dabei die O2 HomeBox zur Nutzung
frei und richten Ihren Internetzugang ein. Schließen Sie dazu das DSL-Kabel an und warten auf die erfolgreiche Anschlusserkennung anhand der
nachfolgenden Statusme|dungen. Klicken Sie danach auf den "Weiter"-Button.

Status der Aktivierung
Das DSL-Kabel wurde korrekt angeschlossen.
Status der DSL-Verbindung
Di DSL-Verbindung wurde erfolgreich hergestellt.
Status der Erkennung des Zugangsnetzes
Das Netz wurde nicht erkannt.

Aktualisierien.      And.              weiter

if clik on weiter doesn’t go on

Yes the box is from ebay

Already done rest for 20sec

OK. 

You have 2 Problems…

Frist the HomeBox is a rent only hardware. So you could only (legally) rent a homebox from O2.

If you rent the HomeBox from O2 you will get support from O2 for the Homebox.

Second problem you land lane has switched wrong.

Buy a FRITZ!Box 7520 if you have not much money from eBay.

Or buy any 75x0 FRITZ!Box from a shop e.g. Amazon.

Call the hotline again and tell them you have tried another router and you are getting a Telekom homepage. And ask if it is possible that hour “verschaltet”.

Hello @Faberuss , 

welcome to our community! 🎉

You already received good help from schluej! 😊

Thank you very much!

I am very sorry if you did not get good help on the hotline so far. 

Did you try a different router yet and did you call our technical colleagues again?

I would also recommend that you take a router for rent from us.

Our technical colleagues can help better in this case. 

Please let us know if you want to rent a router. We can book it for you.

Best regards, 

Manuela

Hello @o2_Manuela, 

yes at this point I would like to rent a router but before I would like to know a few things: 

- my contract is ending in November because I already resigned. What happens if I rent a router now? Is the renting going to end along with my contract?  

- how much is the router going to cost? 
 

- after the renting will I have full support in case the problem will subsist? 

 Bs Francesco
 

Ok, then I’ll rent the Homebox 3. 
Do you need something for proceding? 
 

bs Francesco

@o2_Manuela 

Hello @Faberuss , 

thank you for your reply!

Surely I will book the router for you. Before I can do that, I need a verification from you.

You will get a private message from o2_Support shortly.

Best regards, 

Manuela

Hello @o2_Manuela,

I have got the spanking new flipping O2 router. Same flipping problem. What do we do? 
I have sent you also a couple of PM’s with the details. 
 

bs Francesco

Hello @Faberuss , 

what do you exactly mean with flipping?

I answered your PN´s with a short instruction that can help you.

You need to set up the router with the setup assistant.

If this doesn´t work, please call our technical hotline again. 

Please keep us updated here. 

Thank you very much! 😊

Best regards, 

Manuela