Why O2 is acting as a scam company?

Good afternoon, I have done what you have asked and I would like to obtain a response that everything will be cancelled since I haven't received any confirmation from O2. 

Welcome back ​@A G 🌼

Thank you for sending us everything we need. As we only received the necessary documents a few days ago, your extraordinary termination has not yet been finalized. As soon as the relevant team has done so, you will of course receive feedback. 

Kind regards, Rebecca

Good morning, 
It's been weeks since I sent my documents and have yet to receive a response from O2, I want to make sure that I will not continue to be charged for a service that I'm not using for more than 9 months.

Hello ​@A G 🙂

Thank you for contacting us again. I have just checked your customer account. On November 12, you received an email from us with a response to your cancellation. Please also check the spam folder of your email account.

Good afternoon, 
I have reviewed my email and spam folder, I have no response from O2 dated November 12. Please resend the email. 

Good afternoon, 
 

Words cannot describe how bad your customer service is. I just got screamed by a representative that was talking to me in a very fast german, when I've made clear that I can't speak so well in german and have always used the O2 English line. I want O2 to send me an email to cancel my Internet contract NOW! I refuse to continue to pay for getting such a bad service. 

I have done EVERYTHING that O2 has asked me to do to cancel this service and yet I continue to receive nothing but very bad service. 

I will wait for a response today. 

Best regards,

Hello ​@A G,

that is a bad experience when you were screamed at, this is not the way we want to communicate to and with our customers.

I checked and iz has not beeen an E-Mail sent to you but a letter has been sent by our colleagues to your address registered for your contract via your Mein o2 customer account.

Best Regards,

Gerrit

Hello, 

Why is O2 being so mysterious about a response to my cancellation request? I demand a response via email, as it was promised when I entered the cancellation. 

Please assist me with this and if it was not cancelled I want to know how I can cancel it definitely. 

Best regards,

​@A G 

as far as I can see my colleagues already send a letter demanding for your reply. Otherwise the request can’t be finished. As you asked for an extraordinary cancellation you will have to agree to pay the remaining fees until the regular expiry ot the contract. Otherwise the contract will be terminated to the end of the contract period. 

Did you get in touch with our cancellation department by phone or did you use the contact form? 

It is important to react otherwise it will get quite expensive.

Greetings

Manga

Good afternoon, I have not been contacted by anyone from O2, just a person offering me 5€ discount in my phone contract. I requested that any communication be sent to my email as my german is not good to understand via phone. 

I have sent a form of cancellation since early November and have yet to receive a response to that request. Please provide any information on that regard. 

Hello ​@A G ,

It’s not nice to see that this issue has still not been resolved for you. 

An e-mail with an attached letter has been sent to your verified e-mail address earlier this month. You should be able to find it in your inbox. My colleague has outlined it’s contents for you.

Kind regards, Rebecca

Good afternoon, I have not received any email from O2 about this. I even checked my spam. I just got a new bill for even 1€ more than the last month. What is going on? Why is O2 dragging this for so long? I need this to be cancelled please. 

I can't understand why the email didn't arrive and i apologize that this has been taking so long ​@A G I've asked the department to send it to you again.

Is your contact info in Mein o2 correct?

Please check your spam folder as well and maybe filter for “Kündigung”

Kind regards, Rebecca

Good morning,

I waited for the email and it never came. My information is accurate in Mein o2, I don't understand what the problem is. The bill for this month came in without a problem to my email. I repeat I refuse to continue paying, and now I'm even being charged more than what it was agreed. I demand a response from O2 today. 

Best regards,

Good morning ​@A G.

I am very sorry that you have not yet received the requested letter. We forwarded your request for it to be sent again (preferably by email) on November 28, 2025. The tickets are all being processed one after the other—yours is still open. That is why you have not received anything yet. We can only ask for your continued patience, even if that is not what you want to hear.